Terms of Service

Customer Service

Each piece is hand fabricated and subject to small variants and may slightly differ from photograph to photograph. Please realize this and understand that pieces are being shown to their best ability and any questions asked will also be answered as fully as possible. Please feel free to contact us with any questions or concerns. All jewelry is hand made in Vancouver, BC, Canada.

Timelines

Pieces in the shop are both made to order and held in stock and will ship asap. If you have a piece that is being made to order, please allow for a 2 week turn around unless otherwise stated. If you have commissioned a one of a kind piece, delivery dates will be discussed at your initial consult. If you require a rush order, or would like to schedual a consult for a commission, please contact Kelly Allanson prior to placing your order.

Commissions

Kelly Allanson offers one of a kind commission pieces as well as some repair work. All are welcome but can be subject to timeline and workload. Repair work must be looked at before being accepting as each piece is unique and some pieces just may not be do-able. Reusing old silver and gold jewelry into new pieces is also a possibility. Please get in touch to discuss your commission today!